A Mumbai-based co-founder of a travel luggage company has said Amazon India delivered him a smartphone when he had ordered only a mouthwash. Lokesh Daga said the package label on the delivered item was in his name but the invoice was in somebody else’s. He said Amazon mistakenly delivered him a Redmi Note 4 and he has raised the issue with them through an email as well to get the smartphone sent its actual owner. However, the e-commerce giant isn’t allowing Mr Daga to return the smartphone because the company’s return policy doesn’t allow it. Mr Daga’s order – the mouthwash – fell under consumable products.

Hello @amazonIN Ordered a colgate mouth wash via ORDER # 406-9391383-4717957 and instead of that got a @RedmiIndia note 10. Since mouth was in a consumable product returns are restricted and am unable to request for return via the app(1/2) pic.twitter.com/nPYGgBGNSR

— Lokesh Daga (@lokeshdaga) May 13, 2021

Mr Daga’s Twitter profile says he is the co-founder of Nasher Miles, a manufacturer of luggage bags and accessories. His tweet has received several interesting responses.

One user said he should keep the smartphone and order the mouthwash from a neighbourhood store, while another asked Mr Daga to give the smartphone to him.