The Airports Council International (ACI) has given the Lokpriya Gopinath Bordoloi International (LGBI) Airport in Guwahati the ‘The Voice of the Customer’ award for its tireless efforts to collect passenger feedback and provide them with the best state-of-the-art travel experiences.
The LGBI Airport has been maintained by Adani Airport Holding Restricted since 2021. (AAHL).
“This initiative acknowledges airports that continued to prioritize their clients and remained dedicated to making sure that their voice was heard in the course of the ongoing Covid-19 pandemic in 2021,” mentioned Luis Felipe de Oliveira, director common of ACI World in a letter to Rajeev Kumar Jain, CEO Airports, Adani.
The ‘Voice of the Customer’ award, which was established in 2020, honours airports that prioritised listening to and adapting to customers during the pandemic.
“The Voice of the Customer highlights the ongoing commitment of airports to understanding the evolving expectations of the end user, the travelling public, in these challenging times. ACI research has revealed that passenger satisfaction directly impacts an airport’s non-aeronautical revenue, an area that will play an increasingly important role in the recovery of the airport business. The ASQ program, the world’s leading airport customer experience measurement and benchmarking program, plays a central role in helping airports maintain and strengthen their competitive advantage and contribute to their sustained long-term recovery.” – asserted the ACI World Director General Luis Felipe de Oliveira.
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